Terms and Conditions for Our Services

By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

• All flower arrangements, hampers, bouquets, boxes, cakes, and accessories are subject to availability.
• In case a specific flower, colour, packaging, or add-on is unavailable, our team may substitute it with a similar item of equal or higher value while maintaining the overall aesthetic and quality.
• If a major design change is required, our team will contact you before processing the order.

• Flowers are natural products and may vary slightly in colour, shape, size, and bloom depending on seasonal and market availability.
• Images displayed on the website are for reference purposes. Final arrangements may have slight variations while preserving the overall look and feel of the selected design.

• Orders are confirmed only after successful payment.
• Prices mentioned on the website are subject to change without prior notice.
• Delivery charges, taxes, and additional service fees (if applicable) will be shown during checkout.
• Fiorella reserves the right to refuse or cancel any order due to incorrect pricing, payment issues, suspicious activity, or unforeseen circumstances.

• Orders once placed cannot be cancelled once they are prepared or dispatched.
• Due to the perishable nature of flowers and customised products, refunds are generally not applicable once the order has been delivered and accepted.
• Refunds or replacements may only be considered in cases where the product delivered is damaged, spoiled, or significantly different from the order placed.
• Any issue regarding damaged, incorrect, or missing products must be reported within 2 hours of delivery along with relevant photos/videos for review.
• Once verified by our support team, Fiorella may offer a replacement, store credit, or partial/full refund depending on the situation.
• Customised, personalised, same-day, and midnight delivery orders are strictly non-refundable.
• In cases where refunds are not applicable, a credit note may be issued as a goodwill gesture and will remain valid for 3 months from the date of issue.

• We aim to deliver all orders within the selected delivery slot; however, exact delivery times are not guaranteed due to traffic, weather conditions, festivals, strikes, or other unforeseen circumstances.
• Deliveries will be considered completed once the order is accepted at the delivery address provided.
• In case the recipient is unavailable, the order may be handed over to a neighbour, security desk, receptionist, or any responsible person available at the location.
• Re-delivery requests may involve additional charges.
• Customers are requested to ensure that the recipient is available during the selected delivery time.

• Customers are responsible for providing accurate delivery details including address, contact number, and recipient name.
• Fiorella will not be responsible for delays or failed deliveries caused by incomplete or incorrect information, unreachable phone numbers, or recipient unavailability.

• Same-day and midnight deliveries are subject to product availability, order confirmation timing, and delivery feasibility.
• Additional delivery charges may apply for fixed-time, urgent, or midnight deliveries.
• During high-volume occasions such as Valentine’s Day, Mother’s Day, Raksha Bandhan, Diwali, Christmas, and New Year, slight delivery delays may occur.

• Fresh flowers are perishable products and require proper care.
• Flower longevity depends on weather conditions, handling, and maintenance after delivery.
• Customers are advised to follow the care instructions provided with the product to maximise freshness and product life.

• All content on this website, including images, product designs, logos, text, graphics, videos, and branding materials are the intellectual property of Fiorella India.
• Any unauthorised use, reproduction, distribution, or copying is strictly prohibited without prior written permission.

• Fiorella shall not be held liable for any indirect, incidental, emotional, or consequential damages arising from the use of our products or website.
• Our maximum liability shall not exceed the total value of the order placed by the customer.

• Customer information is kept secure and used solely for order processing, communication, customer service, and marketing purposes in accordance with applicable laws.
• Fiorella does not sell or misuse customer information shared on the website.

• Fiorella reserves the right to update or modify these Terms & Conditions at any time without prior notice.
• Continued use of the website constitutes acceptance of the revised terms and policies.

For any queries, concerns, or assistance, please contact us through the details mentioned on our website:
Contact Fiorella India

Terms and Conditions